Return policy

Welcome to Black Ops Toys Lux’s Return Playbook

Thanks for shopping at http://blackopstoyslux.shop/, where we’re all about bringing joy with awesome kids’ toys! Based at 2535 Oak Trails Dr, Aurora, IL 60506, United States, we’re here to make sure every toy—like a roaring dinosaur or a shiny toy car—puts a smile on your little one’s face. That’s why we’ve got a 90-day return policy, giving you a full 90 days from the day your package arrives to decide if it’s a keeper. Here’s the lowdown on how to send something back our way—let’s dive into the fun details!

What Makes a Toy Returnable

We’re happy to welcome back any toy, but it’s got to follow a few playtime rules. To qualify, your item—like a puzzle set or a plush buddy—needs to come back to us looking just as fresh as when it left: unplayed-with, still sporting its tags, nestled in its original box or bag, and ready for another kiddo to love. It’s like passing the toy baton—if it’s good as new, we’re game! Oh, and don’t forget to keep your order receipt or proof of purchase (like that email confirmation) handy—it’s your golden ticket to start the return process.

How to Launch a Return Mission

Ready to send a toy back? It’s a breeze! Just reach out to us at [email protected] to kick things off. Fire off an email with your order number and a quick “why” (maybe the toy truck wasn’t their speed?), and our team will jump in to check it out. If we give it the green light, we’ll zip you a return shipping label plus a playbook on how to pack it up and where to send it—like back to 2535 Oak Trails Dr, Aurora, IL 60506. Quick heads-up: toys that roll in without a return request first won’t make it past the gate. Got a question mid-mission? We’re always here at [email protected] or +1 (630) 594-0893—reach out anytime!

Spotting Toy Trouble

When your package lands, give it a quick toy inspection. If that robot’s arm is wobbly, the doll’s dress is torn, or you got a racecar instead of a rocket ship, don’t wait—holler at us right away! Drop a line to [email protected] with the details, and we’ll swoop in to fix it—whether that’s sending a replacement, refunding your bucks, or finding another way to save the day. We’re all about keeping playtime perfect, so let us know fast if something’s off!

Toys That Stay Put

Some goodies are non-returnable champs! Anything tagged FINAL SALE, CLEARANCE, or PROMOTIONAL—like a discounted dino or a special-deal playset—sticks with you once it’s yours. These are our one-and-done treasures, so we flag ‘em upfront. For any return to roll through, we’ll need that proof of purchase—like your order email or receipt—to seal the deal.

Now, sometimes we can only offer a partial refund:

  • If the toy’s been on a wild play adventure—like muddy wheels or missing pieces—we’ll adjust the amount.
  • If it’s roughed up or incomplete because of something on your end (not our goof), it’s not a full refund.
  • Toys coming back after 120 days from delivery? Sorry, pals—our 90-day window’s got a little wiggle room, but that’s past the finish line.

We’ll clue you in once we’ve checked your return to keep it fair and square.

Refunds: Back to Your Toy Chest

When your return lands at our Santa Rosa HQ, we’ll give it a once-over and ping you—via email—to let you know it’s here and whether it’s refund-ready. If it’s a “yes,” your money zips back to your original payment method—like magic, no hassle! We keep this quick and easy so you’re not waiting around.

Our 90-Day Refund Promise means you can return undamaged toys for a full refund within 90 days of delivery to your address. Once it hits our warehouse at 2535 Oak Trails Dr, Aurora, IL 60506, we’ll inspect it and start the refund gears turning within 3 business days.

Refund Play-by-Play

  1. Call the Shots: Email us at [email protected] to say you want a refund—tell us what’s heading back and why.
  2. Fast Reply: Our toy heroes will hit you back within one business day with a “yep” and details—like where to ship it.
  3. Send the Squad: Pack up your toy—don’t forget all the extras (like little tools or batteries)—and pop it in the mail.
  4. Refund Time: Once we’ve got it, we’ll check it out and process your refund in 3 business days!

Toy Tips:

  • Bring the whole crew—any accessories or original packaging need to tag along.
  • If it’s not a quality issue (say, “my kid didn’t dig it”), shipping’s on you.
  • Toys that look played-with, tweaked, or don’t fit our rules might get a “nope” on the refund.
  • That 90-day timer starts when your order arrives—miss it, and we can’t swing returns for non-quality stuff past that.

Need Help? We’re Your Toy Sidekicks

Unsure about a return? Wondering if that spaceship qualifies? We’re ready to assist! Contact us anytime:

  • Email: [email protected] – Shoot us a message, and we’ll reply in 1-2 business days with answers just for you.
  • Phone: +1 (630) 594-0893 – Call Monday-Friday, 9 AM-5 PM PST, for a chat with our toy-loving team.
  • Address: 2535 Oak Trails Dr, Aurora, IL 60506, United States – Where your returns land and we make playtime right.

At Black Ops Toys Lux, we want every toy to be a hit! If it’s not, we’ll make returns as smooth as a toy car race—shop with a grin!